Frequently Asked Questions
How long does shipping take?
All orders ship free to the United States. Estimated delivery is 7-15 business days. You'll receive a tracking number via email once your order ships.
What is your return policy?
We offer a 30-day satisfaction guarantee. If you're not happy with your purchase, contact us and we'll issue a full refund or send a replacement — no need to return the item.
How do I track my order?
Once your order ships, you'll receive an email with a tracking number. If tracking hasn't updated after a few days, don't worry — it can take 2-3 days for the carrier to scan your package.
Do you ship internationally?
We currently ship to the United States. For international inquiries, please contact us at support@illumova.com
Are your lights dimmable?
Dimmability varies by product. Check the product description for details on each fixture's specifications.
What bulbs do your fixtures use?
Most of our fixtures use standard E26 bulbs (the most common US socket type). Many come with LED bulbs included. Check individual product listings for specifics.
Can I use these fixtures outdoors?
Only fixtures in our Outdoor Lighting collection are rated for exterior use. Indoor fixtures should not be installed in exposed outdoor areas.
How do I contact you?
Email us at support@illumova.com. We typically respond within 24 hours.